Holiday Cancellation and Curtailment Protection Scheme
For your peace of mind, we operate a Cancellation Protection Scheme, which is included in the brochure price of each cottage. You are not covered for claims arising out of circumstances occurring before the date your holiday is confirmed by payment. The cover is valid only for cancellation of the whole holiday or in the case of curtailment, the proportion of your holiday not taken. See also Booking Conditions or more information.
You are covered for:
Death, illness, injury or compulsory quarantine of you or any member of your travelling party named on the booking or of any *relative or **close business associate (see definitions below), excluding pets.
Disorganisation or disruption of any UK mainland public transport service due to strike, lock out, riot or civil commotion on which you rely to reach your holiday home. Tickets required as proof of claim.
You or any member of your travelling party being required to undertake jury service or appear as a witness at a court of law providing you have had your written request for an alternative date refused.
Police requiring the presence of you or any member of your travelling party following fire or theft at your home or place of business.
Accidental damage to your or any member of your travelling party’s home, occurring within 14 days of the planned departure date or during the holiday and rendering the home uninhabitable.
You or any member of your travelling party receiving notification of redundancy within 2 months of the holiday start date, which qualifies for statutory payment under current legislation.
* Spouse, partner, child, parent, parent in law, brother, sister or fiance(e)
** Co-Director or Business Partner
Exclusions:
- Bookings from customers resident outside the UK.
- Any recurring, chronic, or continuing illness or condition and pre existing medical conditions or injuries.
- Pregnancy or giving birth when the expected date of birth is within two months of the start of your holiday.
- Epidemic or pandemic as declared by the World Health Organisation, Department of Health or DEFRA.
- Suicide or attempted suicide.
- Drug addiction or alcoholism.
- Failing to follow proper medical advice.
- Certain hazardous sports or pastimes (definition available on request).
- Travelling against medical advice.
- Divorce, separation or personal relationship breakdown.
If you have to cancel your holiday due to any of the circumstances covered, we will pay up to the cottage holiday rental you are liable to pay, less the £25 booking fee and a handling charge of £60 or in the event of curtailment, the proportion of your holiday lost, less the £25 booking fee and a handling charge of £60. The decision of Freedom Holiday Homes will be final in all cases.
If you do need to cancel your holiday, please telephone Freedom Holiday Homes immediately and follow up by writing, within 5 days, to Freedom Holiday Homes, 15 High Street, Cranbrook, Kent, TN17 3EB
If the reason for cancellation is not covered by the scheme, the holiday cost is payable in full. We would endeavour to re-let the booking and if successful would normally consider a goodwill refund of the cost of the holiday less the £25 booking fee, a handling charge of £90 and any other reasonable costs incurred in remarketing the holiday. The deposit would not be refunded in such cases.
